If you are unable to attend for your booked appointment please telephone on 020 7928 0253 to cancel this as we can then offer this appointment to another patient.
Alternatively, if you have received a text message reminder about the appointment you can text us back if you want to cancel the appointment.
Our appointments are usually made available up to 6 weeks in advance so if you want to plan when you attend to see a particular GP or nurse, you should be able to get an appointment that suits you.
If you have a problem that cannot wait for the next available booked appointment then please call our reception team on 020 7928 0253. The best time to call is between 8.00am and 10.30am when someone will call you back wihitn an hour.
Later in the day it may take a bit longer to call you back as our clinicians may be seeing other patients or going on home visits. When you speak to our reception team they will ask you for your name and contact number and will also ask you for a brief description of your problem.
This is to help the clinician prioritise the calls. You do not have to give this information about your problem but it would be most helpful if you could.
They will arrange for our duty clinician to call you back and assess your needs. When they speak to you will make a plan with you which may include giving you advice over the phone, booking you an urgent appointment to be seen later in the day or suggesting a routine appointment on another day.
Please note: we no longer operate a walk in service for urgent problems.
If you want to speak to your usual GP, or a GP who has been dealing with a particular health issue, treatment plan, referral or medication, then you can ask our reception team who can then arrange for the GP to ring you when they are not seeing other patients.
If you need to speak to a doctor about an urgent matter then this will normally be our Duty Doctor who can ring you back.
Please be ready to provide your telephone number and a brief outline of what the issue is about in order to help the GP to speak to you.
Sometimes your GP may arrange to ring you at a particular time to discuss a particular issue rather than book you an appointment – they will discuss this with you beforehand.
Home visits are for people who are too ill or disabled to come to the surgery.
Please be prepared to give the receptionist full details of the patient, the address and the nature of the problem.
A doctor will phone you back for further information to discuss your concerns and arrange a home visit if necessary.
Home visits are normally carried out after lunchtime and whilst we try to give you an indication of the time it is not always possible to be exact about the time the duty doctor will see you.
District nurses can provide a service to house-bound patients. This can include dressings, suture removals and other nursing care.
Either a nurse or GP at the practice can make the arrangements for the district nurse to see you at home.
You can ask our reception team to book you an appointment for the following:
For some other services you will need to have a referral made by your GP:
If you have an ongoing medical condition you may be invited to attend one of the following clinics/appointments for a regular review:
If you are on regular medication you may be able to obtain prescriptions without seeing us every time. You can request repeat prescriptions via the following means:
We have a box in our downstairs reception area, and request slips you can use to make a request. It is usually helpful to include the white half of your prescription, ticking the items you require.
You can also request repeat prescriptions via Online Services. To register for this please fill in the application form:
We need 2 working days to process your prescriptions as we have a large volume of requests each day.
Collecting your Prescription:
You can either come in to the practice to pick up your prescription or you can send us a stamped addressed envelope for us to return the prescription to you.
NEW Electronic Prescription Service:
We also offer an electronic prescription service, so if you nominate a pharmacy, your GP will send all future prescriptions electronically to your preferred pharmacy. You can then go directly to your preferred pharmacy to pick up the prescription.
We can only issue repeat prescriptions for items that have been authorised for repeats by your GP - this is to ensure that your medications are regularly monitored.
You may be asked from time to time to come in for a review with your GP about your medication and repeat prescriptions.
The results of any blood tests and X-rays are normally available two – three weeks after the test was done. This is to allow for the results to be sent back to us and for them to be reviewed by our clinicians.
Our clinicians would ring any patient directly with any results which require urgent action. Our GPs/nurses may also write or contact with you a further plan once they have seen your results. If you would like to know your result you can request a telephone consultation with a member of our nursing team who can review this with you – please arrange this 2-3 weeks after the test was done.
If you want a copy of your test results please ask our reception team who can print these off for you.
We normally recommend that you see one GP at the practice to encourage continuity of care, particularly if you have on-going health care needs.
We are a group practice and you do not need to register with one GP and any member of our team can see you when you need to be seen.
Some of our GPs work part-time so may not have as many available appointments as other GPs and this may affect your choice of ‘usual’ GP.
If you would like to have someone else sit in with you (a “chaperone”) during your consultation, please let reception know when you make your appointment so that this can be arranged.
This is usually a member of our reception or administration team who will not take part in the consultation.
Sometimes a GP or nurse may ask for a chaperone to be present themselves.
To register at this practice you need to live in the practice registration area. Please see our boundary map.
You can either come into the practice to pick up a form or print off this Registration Form. Once you have completed this you can either come into reception and hand it over to our team or fax it to us on 020 7261 9804.
Our reception team will normally check over the registration form with you to ensure we have all the information we need, either in person or over the telephone.
The practice has a policy of not registering children under 16 years of age without their parents/guardian as this helps to ensure a better continuity of care for the whole family.
Once we have received your registration form your details will be entered onto our computer system within 3-5 working days. However, if you need an appointment sooner than this please let reception know at the time you hand in your form and they can arrange an appointment for you.
We like to meet our new patients once they have registered with the practice. This is to introduce our services and carry out a brief health check. The check takes around 10 minutes and is usually performed by our healthcare assistant or practice nurses. It is completely free.
We do not insist that you have to have this check before you can be registered with us or before you see a member of a team for a pariticular health issue but we hope you would find it helpful.
The purpose of the check is to help you live a healthy lifestyle. Screening tests will also be carried out during the appointment. These might include:
Tests you may be asked to bring with you:
If you have any ongoing medical problems, such as diabetes, hypertension, COPD we will ask you to come back for blood tests and a review. If you are on any regular medications please book an appointment to see a GP.
Tell us. All of these tests are performed to help us care for your health as a new patient at our practice. Our staff will be more than happy to discuss any of these tests with you before they carry them out. If you need any more information please ask at reception or during your new patient health check.
On our registration form you will be asked if you wish to receive text messages to your mobile phone – please indicate if this is the case.
If you are already registered with the practice and provide us with a new mobile telephone number you will automatically be included in this service.
This reminder service has proved successful in reducing the number of appointments that are wasted when patients fail to come.
Your GP may decide, after discussion with you, that a referral to the hospital is needed for further treatment or investigation.
You then have a choice as to which hospital you wish to attend. A lot of our patients attend either Guys and St Thomas’s Hospital or Kings College Hospital but your GP will discuss with you which hospital you prefer.
The practice uses a system called ‘Choose and Book’ which can give you information about waiting times for different specialities in different hospitals and will give you the opportunity to book an appointment at a time that is most convenient to you.
Sometimes you might need to have a medical or report done for other reasons such as employers report, insurance or driving reasons. We can arrange for this to be done but a fee will be charged – please ask our reception team for further details.
If you need to see a GP for a medical this can be arranged and usually requires a longer appointment – again our reception team can provide more information.
If your address changes you will need to complete our Change of Details Form and hand this into reception or fax this to us on 020 7261 9804.
Our reception team will check your details and advise you if your new address is still within our practice area. If you have moved out of our area then you will need to register with a new GP nearer your new address.
You can check the NHS choices website for details of other GPs in your area.
If you have a name change then you can complete our Change of Details Form. You will need to provide documentary evidence of any change of name as outlined on our form – please come and speak to our reception team when you want to do this.
Please let our reception team know if your telephone details change or if you have a preference for how we contact you (e.g. by mobile or a work number).
If you have a mobile telephone we can use this to send you text reminders about your appointments and other important information. If you do not want to receive this you can opt out of this on our change of address form.
If English is not your first language then we can book an interpreter for your appointment. Please speak to reception as to how to arrange this before you book your appointment.
If we cannot get an interpreter in time for your appointment we may need to use a telephone based service. We normally also book you a longer appointment for the consultation.
If you wish to change to another practice, either through choice or because you have moved away from our practice area you can do so easily by going along to your new GP practice of choice and registering with them.
You do not need to worry about your medical records as when you register with a new practice it will trigger a request for your records to be returned to the local health authority who will then forward them to your new practice.
We will also send a print out of all your computer records.