You can either make an appointment online or visit the practice during our opening times to make an appointment. Our telephone lines are open from 8am – 6.30pm. Our doors are open from 8am – 6.30pm except on Wednesday and Thursdays when we remain open until 7.30pm.

Please note: If you are more than 10 minutes late for your appointment, you will be asked to make another appointment.

Online Services

This practice now allows you to book and cancel your appointments safely and securely online.

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You can book an appointment with your doctor online. You will first need to register by completing the Online Services Registration Form or by asking at reception.

The surgery will deal with your registration and once you are registered you will be given a username and password, use this to sign in and book your appointment online.

Please do not share your password with anyone.

You can only book 10 minute appointment slots with a doctor online. For all other appointments, e.g. ante natal, nurse / travel clinic, Medicals, or if you need an interpreter, you should contact reception on 0207 928 0253 to make your booking.

Make An Appointment In Advance

Our appointments are usually made available up to 6 weeks in advance so if you want to plan when you attend to see a particular GP or nurse, you should be able to get an appointment that suits you.

Cancel An Appointment

If you are unable to attend for your booked appointment please Cancel Your Appointment Online or telephone on 020 7928 0253 to cancel this as we can then offer this appointment to another patient.

Alternatively, if you have received a text message reminder about the appointment you can text us back if you want to cancel the appointment.

Failure to Attend Appointments

The practice will write to patients who did not attend three appointments (and failed to cancel them) over the previous 12 months. This is to remind our patients how valuable this resource is and encourage them to cancel any appointments in the future. If within the 3 months of receipt of this letter the patient fails to attend again, then the practice will consider removing the patient from the list.

Urgent Problems

If you have a problem that cannot wait for the next available booked appointment then please call our reception team on 020 7928 0253. The best time to call is between 8.00am and 10.30am when someone will call you back wihitn an hour.

Later in the day it may take a bit longer to call you back as our clinicians may be seeing other patients or going on home visits. When you speak to our reception team they will ask you for your name and contact number and will also ask you for a brief description of your problem.

This is to help the clinician prioritise the calls. You do not have to give this information about your problem but it would be most helpful if you could.

They will arrange for our duty clinician to call you back and assess your needs. When they speak to you will make a plan with you which may include giving you advice over the phone, booking you an urgent appointment to be seen later in the day or suggesting a routine appointment on another day.

Please note: we no longer operate a walk in service for urgent problems.

8am – 8pm GP Access 7 days a week for residents in North Southwark

We have worked with other local practices within our GP Federation (Quay Health Solutions CIC), to provide GP access 7 days a week at a central hub location in North Southwark.

This is not a walk-in service.

An appointment can be booked at this service by a clinician at your practice if it is right for you. For some patients, for instance those with more complex needs, it is more suitable to be seen at your own practice. You would also need to agree to share your medical records with the hub on arrival. Ask at the practice for more information.

Speak to a Doctor

If you want to speak to your usual GP, or a GP who has been dealing with a particular health issue, treatment plan, referral or medication, then you can ask our reception team who can then arrange for the GP to ring you when they are not seeing other patients.

If you need to speak to a doctor about an urgent matter then this will normally be our Duty Doctor who can ring you back.

Please be ready to provide your telephone number and a brief outline of what the issue is about in order to help the GP to speak to you.

Sometimes your GP may arrange to ring you at a particular time to discuss a particular issue rather than book you an appointment – they will discuss this with you beforehand.