Rights and Responsibilities

We aim to:

  • Treat you with friendliness and courtesy.
  • Respect your cultural and religious beliefs.
  • Make sure that patients who do not speak English have access to an interpreter for their consultations.
  • Deliver a high standard of care to you with your informed consent at all times.
  • Make sure you know the names and roles of members of the practice team you deal with.
  • Work in partnership with you in deciding your care.
  • Maintain your right to confidentiality.
  • Make sure you are seen by a doctor for urgent conditions as soon as possible on the same day.
  • For routine appointments we aim to offer you an appointment with any GP as soon as one is available.
  • Try not to keep you waiting for your appointment and inform you of any delays.

We expect you to:

  • Treat the practice team with the same courtesy as you would expect to receive.
  • Let us know as soon as possible if you are unable to come to your appointment. We have a very high demand for appointments and this will allow us to book another patient in your place.
  • Keep us updated with any changes to your name, address or telephone number.
  • Let us have any comments, suggestions or complaints about the service we offer by speaking to our Patient Services Manager or Practice Manager.
  • Let us know in advance if you need an interpreter or chaperone.