Suggestions, Comments and Complaints

Making a Complaint

If you are unhappy with any aspect of the service from the practice you may make a complaint to either the Practice Manager or if not available another manager.

The practice takes all complaints seriously as this may provide the opportunity for individuals to learn or for the practice to change systems. We will always investigate your complaint with any person involved. You may make a complaint either in person, by telephone or in writing.

Please see our Complaints Procedure for more information. We do not remove any patient from the list for making a complaint.

Suggestions and Comments

We welcome any suggestions you may have to improve our services. If you have any suggestions or complaints, please speak to the Patient Services Manager or Practice Manager. You can also put comments in the box in the waiting room.